You can contact us in many ways to place an order. We are available by phone, email, and in person. You may also submit our Request Quote form, and we will respond quickly. When placing an order, make your initial inquiry and we will respond with any questions we have. Once we have all of the information, we will send a proposal that you can approve at your convenience. It’s that easy!
Helpful information for the quote process includes the following:
-Item name or style number. These can be found in our catalogs.
-Quantity
-Design placement and size
-It helps if we can see the design file(s)
-Preferred decoration method
-Due date
No, we do not have minimum order quantities for anything produced in house.
Some of our promotional products come from 3rd party suppliers, and those do have minimum quantities. We will do our best to find a product that fits your needs and order size.
We do not have setup fees for our printing methods.
We do have a one-time digitizing fee for embroidery, which is $40. This is not considered a setup fee because it will not need to be paid again for future orders, as long as there are no major changes to the design.
Some of our promotional product suppliers have shipping and setup fees, but we include those in the price per item provided, so you are not surprised with any fees during the process.
No! We are happy to help with design. We charge $40 per hour for design work. Most items can be fixed or created in 1-2 hours.
You can also use our online designer for help.
We accept all file types, including AI generated images and Canva files.
Most AI generated designs require some design time on our end to get them to a print ready state.
Canva files are best as a “PDF Print” file.
Png files are also a great option in most cases, as long as they are high resolution and do not have a background.
If you have a vector file then you will most likely not have a design fee. Those can be in the form of ai, pdf, svg, and eps. However, they aren’t always vector files even if they are in those forms. A vector file is a type of image that can be resized to any size without losing quality. Whether it’s printed small on a pen or large on a banner, it will always stay sharp and clear.
We offer everything. Our product offering includes all types of apparel items from inexpensive to many high-end brands, nearly any promotional item you can think of, and even promotional and business functionality print items like decals, business cards, yard signs, door hangers, letterhead/envelopes, and more! We also offer a wide range of patches. Let our team know what you are looking for and we will have options for you.
Yes, we can offer many different inks and finishes, including metallic, puff, glitter, glow-in-the-dark and more. Not all finishes can be offered on all products.
Yes, we do offer bulk discounts for all items. The pricing scale varies based on the item in question.
For T-shirts, the discounts start as low as 50 items.
Yes, we require payment in full before ordering the items and decorating them. On customer supplied orders we can decorate the items before payment is received.
We do welcome customer supplied garments. We have a $2 per item fee for customer supplied garments.
We do not guarantee successful decoration on them, as we do not know how the materials will react to our decoration methods. If we have issues with the garments, we do not replace them.
Yes! Our goal is to ensure your order is exactly what you want. We will send a convenient proposal that will allow you to look at all of the items and designs., and approve and pay for your order. We do not produce the items until the proposal is approved.
We have the ability to get very close to your brand color, and we strive to offer consistency across all different decoration mediums to provide cohesive branding across the board. We have many matching systems to help us achieve this goal. For the best match, we recommend providing a Pantone color code.
Yes, you can mix styles in your order, and sometimes we can even offer quantity discounts for the combined styles. If the design stays the same size, placement and color then we can most likely offer you the discount for the combined quantity. There are no combined discounts for our promo items.
We offer many services, including screen printing, embroidery, DTF, and even sublimation. We also offer different UV and patch options, including leather, PVC, woven, and more.
Go with Screen Printing if you want:
Go with Embroidery if you want:
We recommend printing on thinner materials, sometimes even polos, as the fabric can’t hold the stitches very well and it will pucker once washed a few times.
We can embroider large designs on jackets, but they are usually expensive.
What you see on the screen will be close. Due to the difference in how colors look on different screens, and the proportions of the image of the garment vs the actual proportions, we cannot guarantee 100% accuracy to the image on the screen. We use our mockups for general placement and colors. If there are specific requirements for sizing, placement and colors, please let our design team know so they can note these for the production team.
Our typical turnaround time is 2-3 weeks, as long as we don’t encounter any stock or shipping issues.
Yes, we have different rush options. For a guaranteed 2-week in hands date, the fee is $25. For a 1-week in hands date, the fee is $50. For a same week in hands date, the fee is $100. Sometimes we will charge 10% of the order, depending on order size.
We prefer that changes do not need to be made after the proposal is approved. If we are informed of the changes before the items are ordered, then we can accommodate most order changes. Design changes can be made up to before we print the items.
Any changes made after proposal approval are not guaranteed, as we are not liable if the order gets delivered per the original approval.
You have a 72-hour window to inform us of any issues. We are happy to remedy any issues, as we strive to offer 100% customer satisfaction.
We recommend checking the order before you leave to ensure accuracy.
Our biggest complaint we receive is missing items, which usually ends in the customer finding the items later. We check the order when the items arrive, and after they are printed, so orders are given to the customer correctly 99% of the time.
If we have made a mistake, we will determine the best course of action, and will usually offer a reprint.
No refunds will be issued once the items are purchased from our supplier and/or production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order. Cancellations made after the order has been placed will be subject to a 30% restocking fee plus any additional fees required to cover shipping and/or services already rendered. Our refund/return policy is subject to change based on the return/refund policy offered by the supplier from which the items were ordered. FUEL’D reserves the right to change this policy on a situational basis.
Our goal is 100% satisfaction, so we will do our best to find a solution that works for both patries.
